Terms & Conditions
Last updated: 22 September 2026
1. Acceptance of terms
By placing an order on Atalmart, you agree to these Terms & Conditions. If you do not agree, please do not use the app or website.
2. Service area
Atalmart currently delivers only within its service area: the whole of Atal Nagar-Nava Raipur, Chhattisgarh. The exact delivery location (map pin) is checked at checkout, and orders from outside the service area cannot be placed. Check the coverage map before placing an order.
3. Orders and pricing
Product prices, availability, and delivery charges shown at checkout are final at the time of order confirmation. A minimum order value applies; a delivery fee is charged below the free-delivery threshold, both shown at checkout.
4. Payments
We accept Cash on Delivery, UPI, and Credit/Debit cards (processed via Razorpay). No additional charges apply for COD. Online payments are handled by our third-party payment processor and are subject to their terms.
5. Cancellations
You can cancel an order free of charge while it is Placed, Confirmed or Picking, from the order tracking page or My Orders. Once a rider has picked it up it can no longer be cancelled in the app. To cancel an order that has already been paid online, please contact support. No cancellation fee is charged.
6. Returns and refunds
Damaged, incorrect, or quality-issue items can be reported within24 hours of delivery for a replacement or refund. See our Cancellation & Refund Policy for details. Approved refunds go back to your original payment method / UPI within 3–5 business days. Cancelling a Cash on Delivery order involves no payment, so nothing needs refunding; refunds for returns on delivered COD orders are sent to the UPI or bank account you share with us within 3–5 business days.
7. User conduct
You agree not to misuse the platform, place fraudulent orders, or attempt to interfere with the normal operation of the service.
8. Limitation of liability
Atalmart is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to weather, traffic, or force majeure events.
9. Changes to these terms
We may update these terms from time to time. Continued use of the app after changes constitutes acceptance of the revised terms.
10. Contact
For questions about these terms, reach us at support@atalmart.com.