Terms & Conditions
Last updated: 01 July 2026
1. Acceptance of terms
By placing an order on Atalmart, you agree to these Terms & Conditions. If you do not agree, please do not use the app or website.
2. Service area
Atalmart currently delivers only within specific pincodes in Naya Raipur, Chhattisgarh. Orders placed from outside our serviceable area cannot be fulfilled. Check the coverage map before placing an order.
3. Orders and pricing
Product prices, availability, and delivery charges shown at checkout are final at the time of order confirmation. A minimum order value applies; a delivery fee is charged below the free-delivery threshold, both shown at checkout.
4. Payments
We accept Cash on Delivery, UPI, and Credit/Debit cards (processed via Razorpay). No additional charges apply for COD. Online payments are handled by our third-party payment processor and are subject to their terms.
5. Cancellations
Orders can be cancelled free of charge before they move to "Out for Delivery". Once a rider has picked up the order, a cancellation fee may apply.
6. Returns and refunds
Damaged, incorrect, or quality-issue items can be reported within 24 hours of delivery for a replacement or refund. See our FAQ for details. Refunds for cancelled COD orders are instant; refunds for online payments are credited back to the source account within 3–5 business days.
7. User conduct
You agree not to misuse the platform, place fraudulent orders, or attempt to interfere with the normal operation of the service.
8. Limitation of liability
Atalmart is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to weather, traffic, or force majeure events.
9. Changes to these terms
We may update these terms from time to time. Continued use of the app after changes constitutes acceptance of the revised terms.
10. Contact
For questions about these terms, reach us at webtask7777@gmail.com.