Frequently asked questions
Order, delivery, payment aur returns se related common sawaalon ke jawaab.
Aap kahan deliver karte hain?+
Hum poore Atal Nagar-Nava Raipur mein deliver karte hain. Checkout par aapka exact map pin check hota hai — pin shehar ki seema ke andar ho to delivery ho jaati hai. Pincode sirf pehchaan ke liye hai. Apni location /service-area page par ek tap mein check kar sakte hain.
Delivery mein kitna time lagta hai?+
Hum order jald se jald pahunchane ki koshish karte hain. Rush ya mausam ke kaaran thodi der ho sakti hai.
Delivery charge kitna hai?+
₹25 per order. ₹299 ya usse zyada ke order (coupon lagne ke baad) par delivery bilkul free hai.
Minimum order value kya hai?+
₹49 ka saamaan (delivery charge isme nahi ginta).
Kaunse payment methods available hain?+
Cash on Delivery (COD), UPI (GPay/PhonePe/Paytm/BHIM), aur Credit/Debit cards (Razorpay ke through). Koi COD charge ya hidden fee nahi hai.
Delivery fleet kaisi hai?+
100% electric scooters — eco-friendly delivery.
Store ke hours kya hain?+
Store timings app ke home screen par dikhte hain. Store band hone par app par saaf bata diya jaata hai aur checkout band ho jaata hai.
Damaged ya galat item mile to kya karein?+
Delivery ke 24 ghante ke andar replacement request kar sakte hain — full refund/replacement, koi sawaal nahi poochha jaayega. Fresh items (dairy, sabzi, meat) ke liye delivery ke turant baad photo ke saath report karein.
Sabzi aur fruits kaise saaf hote hain?+
Har lot 3-step sanitized hota hai: 1) Chhantai — Har lot haath se sort hota hai — daagi, kata ya naram piece alag. 2) Sanitizer wash — Food-grade vegetable wash mein dhulai — mitti, dhool aur surface residue hatate hain. 3) Fresh rinse & pack — Saaf paani se dobara rinse, air-dry, phir usi din pack. Ghar par use se pehle ek baar dhona phir bhi achhi aadat hai.
Order cancel kaise karein?+
Order jab tak Placed, Confirmed ya Picking status mein hai, aap use track page ya My Orders se cancel kar sakte hain — koi cancellation fee nahi hai. Rider ke order uthane (Picked / Out for Delivery) ke baad app se cancel nahi hota. Online payment ho chuke order ko cancel karne ke liye support se sampark karein.
Refund kitne time mein aata hai?+
Online payment (UPI / card) ka refund usi source account mein 3–5 business days mein credit hota hai. Bank ke hisaab se kabhi-kabhi thoda zyada time lag sakta hai. Cash on Delivery order cancel karne par koi payment liya hi nahi gaya hota, isliye refund ki zaroorat nahi padti. Delivered COD order ke approved return ka refund aapke bataye UPI/bank account mein 3–5 business days mein aata hai.
Coupon codes kaunse chal rahe hain?+
ATAL50 (₹50 off first order, min ₹199), NAYA10 (10% off max ₹100, min ₹299), GROCERY100 (₹100 off on ₹699+).
Item stock mein nahi hai to?+
Agar order ke baad koi item unavailable ho jaaye, hamari team aapse sampark karke substitution ya us item ke refund ka option degi.