Frequently asked questions
Order, delivery, payment aur returns se related common sawaalon ke jawaab.
Aap kahan deliver karte hain?+
Sirf Naya Raipur ke 5 pincodes mein — 492101, 492014, 492015, 492018, 492030 (Atal Nagar Sector 21–29, Sector 17, Naya Raipur Township, Capital Complex, Mantralaya).
Delivery charge kitna hai?+
₹25 per order, lekin ₹299 se upar ke order par delivery bilkul free hai.
Minimum order value kya hai?+
₹49.
Kaunse payment methods available hain?+
Cash on Delivery (COD), UPI (GPay/PhonePe/Paytm/BHIM), aur Credit/Debit cards (Razorpay ke through). Koi COD charge ya hidden fee nahi hai.
Delivery fleet kaisi hai?+
100% electric scooters — eco-friendly delivery.
Store ke hours kya hain?+
Subah 7 baje se raat 11 baje tak, saptaah ke saatho din.
Damaged ya galat item mile to kya karein?+
Delivery ke 24 ghante ke andar replacement request kar sakte hain — full refund/replacement, koi sawaal nahi puchha jaayega.
Order cancel kaise karein?+
'Out for Delivery' status se pehle free cancellation. Rider pickup karne ke baad ₹15 ka cancellation fee lag sakta hai.
Refund kitne time mein aata hai?+
COD order cancel karne par instant. Online payment ka refund 3-5 business days mein source account mein wapas aata hai.
Coupon codes kaunse chal rahe hain?+
ATAL50 (₹50 off first order, min ₹199), NAYA10 (10% off max ₹100, min ₹299), GROCERY100 (₹100 off on ₹699+).
Item stock mein nahi hai to?+
Agar order ke baad koi item unavailable ho jaaye, hum 2 minute ke andar call karke substitution ya refund ka option dete hain.