Cancellation & Refund Policy
Order cancel karne, item return karne aur refund se judi saari shartein ek jagah.
1. Order cancellation
- Order "Out for Delivery" status mein jaane se pehle free mein cancel kar sakte hain — app ke My Orders section se.
- Rider ke pickup karne ke baad cancel karne par ₹15 tak ka cancellation fee lag sakta hai.
- Agar order ke baad koi item unavailable ho jaaye, hum aapko call karke substitution ya us item ke refund ka option dete hain.
2. Returns & replacements
Delivery ke 24 ghante ke andar return ya replacement request kar sakte hain, in cases mein:
- Item damaged on arrival
- Wrong item delivered
- Quality not as expected
- Expired or near-expiry product
- Item missing from order
- Quantity mismatch
Request app se (order → "Request return") ya support number par bhejein. Fresh items (dairy, fruits & vegetables, meat) ke liye delivery ke turant baad photo ke saath report karna best rehta hai. Return approve hone par full refund ya replacement milta hai — koi sawaal nahi puchha jaata.
3. Refund timelines
- Cash on Delivery: cancel karne par kuch charge nahi hota — paisa liya hi nahi gaya. Delivered COD order ke approved return par refund aapke bataye UPI/bank account mein 3–5 business days mein aata hai.
- Online payment (UPI / card via Razorpay): refund usi source account mein 3–5 business days mein credit hota hai. Bank ke hisaab se kabhi-kabhi 7 business days tak lag sakte hain.
- Direct UPI payment: refund usi UPI ID par bheja jaata hai jisse payment aaya tha, 3–5 business days mein.
4. Non-returnable items
Hygiene aur safety ke kaaran opened personal-care products, paan corner (tobacco) items, aur wo products jinki packaging kholi ja chuki ho (jab tak item damaged/galat na ho) return nahi hote.
5. Help chahiye?
Support: +91 7777066666 · webtask7777@gmail.com. Poori shartein Terms & Conditions mein hain.