Cancellation & Refund Policy

1. Order cancellation

• Order jab tak Placed, Confirmed ya Picking status mein hai, aap use track page ya My Orders se cancel kar sakte hain — koi cancellation fee nahi hai. Rider ke order uthane (Picked / Out for Delivery) ke baad app se cancel nahi hota. Online payment ho chuke order ko cancel karne ke liye support se sampark karein. My Orders
• Agar order ke baad koi item unavailable ho jaaye, hamari team aapse sampark karke substitution ya us item ke refund ka option degi.

2. Returns & replacements

Delivery ke 24 ghante ke andar return ya replacement request kar sakte hain, in cases mein:

• Item damaged on arrival
• Wrong item delivered
• Quality not as expected
• Expired or near-expiry product
• Item missing from order
• Quantity mismatch

Request app se (order → "Request return") ya support number par bhejein. Fresh items (dairy, fruits & vegetables, meat) ke liye delivery ke turant baad photo ke saath report karna best rehta hai. Return approve hone par full refund ya replacement milta hai. Koi sawaal nahi poochha jaata.

3. Refund timelines

• Cash on Delivery: Cash on Delivery order cancel karne par koi payment liya hi nahi gaya hota, isliye refund ki zaroorat nahi padti. Delivered COD order ke approved return ka refund aapke bataye UPI/bank account mein 3–5 business days mein aata hai.
• Online payment (UPI / card via Razorpay): Online payment (UPI / card) ka refund usi source account mein 3–5 business days mein credit hota hai. Bank ke hisaab se kabhi-kabhi thoda zyada time lag sakta hai.
• Direct UPI payment: refund usi UPI ID par bheja jaata hai jisse payment aaya tha, 3–5 business days mein.

4. Non-returnable items

Hygiene aur safety ke kaaran ye items return nahi hote:

• Opened personal-care products
• Paan corner (tobacco) items
• Items whose packaging has been opened (unless damaged or incorrect)

5. Help chahiye?

Support: +91 7777066666 · WhatsApp · support@atalmart.com. Poori shartein Terms & Conditions mein hain.